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Komatsu Signs Deal with DHL to Import a Million Kilograms of Machinery Parts

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Komatsu announced on Monday that it signed a new multi-year agreement with DHL Express to import more than a million kilograms of Komatsu machinery, equipment and spare parts each year into Australia and New Zealand.

"Annually, we transact in excess of 1.5 million stock keeping units (SKU) line sales in Australia. Often, exceptional customer service comes down to having products and parts precisely available when our customers need them," said Sean Taylor, CEO and Managing Director, Komatsu Australia Pty Limited. "Logistics is a key component of our ability to deliver a first rate customer experience ensuring that our supply chain is fully optimised."

Komatsu said that Australia's mining exports increased above-average rates even after growth of nearly 20 percent per annum in recent years, and despite the recent downturn the construction industry may return to growth territory with the government budgeting for an A$75 billion investment to develop transport infrastructure by 2028.

George Lawson, Country Manager, DHL Global Forwarding Australia, added, "The scale of Komatsu's after-market business and their singular focus on top customer service quality often translate to logistical challenges. Equally, the freight involved is incredibly varied ranging from O-Rings weighing a few grams to larger single components like shovel buckets. All these make an efficient global logistics network crucial to manage freight consolidation from international destinations, optimise logistics costs and ensure timely deliveries."

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